ahhh, airline travel. so friendly, convenient, stress free these days.
okay, that was a joke. get it? flown lately?
recently i traveled to chicago to bring my daughter back home for the summer. when i booked the flight for myself there and for both of us home, i splurged and paid for extra leg room which included a free check-in bag each and early boarding. i felt special.
when we arrived at the airport, our flight was delayed, then delayed again and again, then cancelled. three hours after we were supposed to take off we were running to another terminal to catch the next flight to los angeles. not our final destination but otherwise we’d be waiting until the following afternoon. not so special.
what i was soon to discover, in a most embarrassing and humiliating manner, was that the extra cash i doled out for all the extra perks didn’t apply to this new flight. this new flight and its corresponding flight attendants refused to honor the extra leg room and early boarding. and they were quite vocal about denying my request. the word special wasn’t in the equation.
my emotions moved quickly from frustration to anger, to embarrassment to shame to resignation, then finally to acceptance and humor. and as i slunk away with head down and bag in tow i saw my daughter – light, patient, accepting and utterly objective.
this gave me pause to remember something i’d come to see about this life. it’s not about being someone special that matters. its about becoming nobody special and enjoying every moment. it’s about loving and caring and living. i paid extra so i could feel special, i was informed that i wasn’t that special after all, and my ego was deeply wounded. but my ego isn’t who i truly am.
oh, i’m still going to write a letter to United Airlines. because we’re all here to do the best we can in whatever we find ourselves involved in. angry employees who humiliate and lie are not my idea of good job skills, but more likely the overworked employee. refusing to deliver our bags when they didn’t arrive with us in los angeles is not my idea of good service, but a company who cares little for their customer. i’ll explain it briefly and clearly, ending with the promise that i will do everything in my power as a consumer to use other, friendlier, more competent airlines that care about the people that fly with them, like JetBlue, Frontier and SouthWest. because everyone deserves to be treated kindly, with compassion and love, no matter the situation. for everyone who’s nobody special.






